Have questions? We've got answers!

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Shopping Questions

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Can I pick up my order in the store?

[/vc_column_text][vc_column_text]Yes! When you make a purchase, you can choose whether you’d like to have the item shipped to you or if you’d prefer to pick it up in the store.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1563220365430{margin-bottom: 20px !important;}”]

I don’t have PayPal. Can I pay with something else?

[/vc_column_text][vc_column_text]Yes, you can! If you don’t have a PalPay account, you can still checkout through the PayPal system. You will have the opportunity to add your credit or debit card information during checkout.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1563220570106{margin-bottom: 20px !important;}”]

Where can I find coupons?

[/vc_column_text][vc_column_text]Coupons are either created by ShopAiken.com or by the shop owners. Be sure to check our social media pages for coupons and special offers! Coupons may also be given out at local events![/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1563220831461{margin-bottom: 20px !important;}”]

How will I know when my order is ready?

[/vc_column_text][vc_column_text]When your order is ready for pickup or has been shipped, we will send you an email! If you haven’t received any notifications about your order, give the store a call or shoot us a quick email to help@shopaiken.com! We’re here to help![/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1563459119278{margin-bottom: 20px !important;}”]

How do I get a refund?

[/vc_column_text][vc_column_text]First off, we are sorry that your purchased item didn’t work out for you! Here is what to do if you want a refund or exchange:

1. Read the policies under the purchased item. Does your vendor provide refunds or store credits for this item?

2. Contact the vendor directly and let them know that you wish to receive a refund on your item. You can find the vendor’s contact details on their store profile.

3. If your issue is not resolved, email us at help@shopaiken.com.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1503251459286{margin-bottom: 0px !important;padding-top: 80px !important;padding-bottom: 80px !important;}”][vc_column][vc_column_text css=”.vc_custom_1563221044159{margin-bottom: 80px !important;}”]

Vendor Questions

[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_toggle title=”Can I choose my own prices?” open=”true”]Of course! You are in control of your store. You can pick your own prices, create coupons, and manage your shipping options all within our Vendor Dashboard.[/vc_toggle][vc_toggle title=”I’m not tech-savvy. Can someone help me set up my store?”]Sure! We understand that web stuff can be tricky! Send us an email describing what your needs are or request a phone call. We will get you all set up![/vc_toggle][vc_toggle title=”What are the fees to sell on ShopAiken.com?”]ShopAiken.com collects a 20% commission on each item sold. Additionally, there is a $0.55 transaction fee applied to each transaction when your funds are withdrawn. ShopAiken.com lets you keep the tax and shipping amounts.

Example: You list a pair of boots for sale for $50. A customer purchases the boots for $50 + 8% tax + $10 shipping. The grand total of the sale is $64. Your total earnings for this sale will be $53.45.[/vc_toggle][/vc_column_inner][vc_column_inner width=”1/2″][vc_toggle title=”Am I required to have a PayPal account to withdraw money?” open=”true”]Yes, we currently use PayPal to pay our vendors to ensure top-notch security and efficiency. If you need help setting up a PayPal account, we are glad to help! We are currently working to find a reliable, local solution for issuing payments.[/vc_toggle][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]